Politique d'expédition

  1. Shipping Methods and Timeframes: We offer reliable shipping methods to ensure your order reaches you in a timely manner. The estimated delivery timeframes for standard shipping are typically 2 to 5 business days, depending on your location. Expedited shipping options are also available for faster delivery, with estimated timeframes of 2 to 3 business days.

  2. Processing Time: Orders are processed within 1 to 2 business days after payment verification. Please note that processing time does not include weekends or holidays. We strive to fulfill orders promptly and keep you updated on any delays or issues that may arise.

  3. Order Tracking: We provide order tracking for all shipments. Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. This allows you to stay informed about the progress of your delivery.

  4. Shipping Costs: Shipping costs are calculated based on various factors such as package weight, dimensions, and the destination address. The exact shipping cost will be displayed during the checkout process. We aim to keep our shipping fees as reasonable and transparent as possible, without compromising on the quality of service.

  5. International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer and may vary based on the order value and country-specific regulations.

  6. Order Accuracy and Packaging: We take utmost care in ensuring the accuracy of your order and packaging it securely. All items are thoroughly inspected for quality before being shipped. In the unlikely event of receiving damaged or incorrect items, please contact our customer support within 30 days of receiving your order, and we will assist you in resolving the issue promptly.

  7. Delays and Force Majeure: While we strive to meet the estimated delivery times, please understand that unforeseen circumstances or events beyond our control may cause delays. These include but are not limited to natural disasters, severe weather conditions, customs delays, and logistical issues. In such cases, we will provide timely updates and work diligently to minimize any inconvenience caused.

  8. Address Accuracy: It is crucial to provide accurate and complete shipping addresses to ensure successful delivery. Please double-check the shipping address before submitting your order. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

  9. Returns and Exchanges: For information about our return and exchange policy, please refer to our dedicated Returns and Exchanges page on our website. We strive to provide a fair and hassle-free experience for customers who need to return or exchange products.

  10. Contact Information: Should you have any questions, concerns, or inquiries regarding our shipping policy or any other matter, please don't hesitate to contact our customer support team. We are here to assist you and provide the necessary information to ensure a positive shopping experience.